Return & Exchange Policy

Last Updated: July 24, 2026

At X Brandat, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions.

1. Return & Exchange Period

• Return or exchange requests must be submitted within 14 days of receiving your order.
• Requests should be made through our official customer service channels before the return period expires.

2. Return Eligibility

To qualify for a return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Include all original tags and labels.
• Be returned in its original packaging with all accessories.
• Be accompanied by proof of purchase (order number or invoice).

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or damaged products caused by misuse.
• Products with removed tags or original packaging.
• Gift cards (if applicable).
• Customized or made-to-order products.
• Products clearly marked as non-returnable.

4. Damaged or Incorrect Items

If you receive:

• A damaged product.
• The wrong item.
• A product with a manufacturing defect.

Please contact us within 48 hours of delivery and provide clear photos of the product and its packaging. We will review the issue and arrange an appropriate solution.

5. Refund Process

Once the returned item is received and inspected:

• You will be notified whether your return has been approved or rejected.
• If approved, the refund will be issued using the original payment method whenever possible.
• Refunds typically take 5–14 business days, depending on your bank or payment provider.

6. Shipping Costs

• If the return is due to an error by X Brandat or a defective product, we will cover the return shipping costs.
• If the return is requested for personal reasons, the customer may be responsible for the return shipping costs or the original shipping fees, subject to applicable laws.

7. Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, customers may choose one of the following:

• A replacement product.
• Store credit (where available).
• A refund in accordance with this policy.

8. Rejected Returns

Return requests may be declined if:

• The return period has expired.
• The product has been used or damaged.
• The original packaging or accessories are missing.
• The return does not meet the conditions outlined in this policy.

9. Contact Us

If you have any questions regarding returns or exchanges, please contact us through our Contact Us page or the store's official email address.