Shipping Policy

Last Updated: July 24, 2026

At X Brandat, we are committed to delivering your orders quickly and securely while providing an excellent shopping experience. Please review our Shipping Policy below.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Processing typically takes 1–3 business days, excluding weekends and public holidays.
• Certain products or special orders may require additional processing time. Customers will be notified if applicable.

2. Shipping Time

Estimated delivery times are:

• Domestic Orders: 2–5 business days.
• International Orders: 5–15 business days.

Delivery times may vary during holidays, promotional periods, or due to customs clearance procedures.

3. Shipping Fees

• Shipping charges are calculated automatically at checkout based on the destination and package weight.
• Free shipping may be offered during promotional campaigns or for orders meeting the minimum purchase requirement announced on the website.

4. Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address or phone number, where tracking services are available.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

X Brandat is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

6. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

7. Shipping Delays

Delivery delays may occur due to:

• Weather conditions.
• Customs inspections.
• High shipping volumes.
• Public holidays.
• Circumstances beyond our reasonable control.

We will make every effort to keep customers informed of significant delays.

8. Receiving Your Order

Please inspect your package upon delivery.

If your order arrives damaged or with missing items, contact both the shipping carrier and X Brandat within 48 hours of delivery, including photos of the package and affected items.

9. Undeliverable Orders

If an order cannot be delivered due to:

• Incorrect shipping information.
• Failure to respond to the shipping carrier.
• Refusal to accept the shipment.

The package may be returned to us, and additional shipping or handling charges may apply before reshipment.

10. Contact Us

If you have any questions regarding shipping or your order status, please contact us through our Contact Us page or the store's official email address.